Effective Date: June 16, 2026
At Keymra Photo (accessible from, we respect your privacy and are committed to protecting the personal information of our Canadian customers and website visitors. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and safeguarding of your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
By using our website, creating an account, or purchasing premium photography and cinematography equipment from us, you consent to the practices described in this policy.
Keymra Photo is fully responsible for the personal information under our control. We have designated a Privacy Officer who is accountable for our compliance with Canadian privacy principles. If you have any questions or concerns about how your data is handled, you can reach our Privacy Officer at the contact details provided at the bottom of this page.
We only collect personal information that is strictly necessary to fulfill our business purposes. This includes:
Identity and Contact Data: Your full name, email address, telephone number, billing address, and shipping address.
Transaction and Payment Data: Details about the gear you purchase, order history, and payment details. Note: Credit card payments are processed securely by PCI-DSS compliant third-party payment gateways (such as Shopify Payments, Stripe, or PayPal). Keymra Photo does not store or have direct access to your full financial card details.
Technical and Usage Data: IP address, browser type, operating system, device identifiers, and information about how you navigate and interact with our e-commerce platform.
In line with PIPEDA, we identify the purposes for collecting personal information before or at the time of collection. We use your data to:
Process, fulfill, ship, and insure your high-value gear orders.
Validate identity and screen transactions for potential fraud or high-risk indicators to protect our buyers and our store.
Process authorized returns, refunds, or product warranty claims.
Provide responsive customer support regarding technical camera or cinema gear configurations.
Improve website performance and tailor your online shopping experience.
In strict compliance with Canada’s Anti-Spam Legislation (CASL), we will only send you commercial electronic messages (such as promotional emails or newsletters) if we have your explicit opt-in consent, or if an implied consent relationship exists (e.g., you made a purchase within the last 2 years). You retain the absolute right to unsubscribe at any time via the "Unsubscribe" link in any email.
We collect, use, or disclose your personal information only with your knowledge and consent, except where otherwise permitted or required by Canadian law. You can withdraw your consent at any time by contacting us, though doing so may limit our ability to provide you with certain services, such as processing or shipping orders.
We do not sell, rent, or lease your personal information to third parties. We only share necessary data with trusted service providers who assist us in operating our business (e.g., e-commerce hosting via Shopify, secure payment processors, and shipping couriers like Canada Post, FedEx, or UPS).
Cross-Border Transfer Notice: Some of our service providers and data storage facilities may be located outside of Canada (such as in the United States or Europe). Consequently, your personal information may be transferred across borders, stored, or processed outside your home province or country, and may be subject to the lawful access requests of foreign courts or law enforcement authorities.
Security: We employ rigorous, industry-standard physical, electronic, and procedural safeguards—including SSL (Secure Sockets Layer) encryption and network firewalls—to protect your personal data against unauthorized access, loss, or theft.
Breach Notification: In the event of a security incident involving your personal data that creates a real risk of significant harm, we will notify you and the Office of the Privacy Commissioner of Canada (OPC) as required by law.
Retention: We only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for satisfying legal, accounting, tax, or reporting requirements.
Under Canadian law, you have the right to challenge the accuracy and completeness of your personal information held by us. You have the right to:
Request access to the personal information we hold about you.
Request a correction or update to any inaccurate or incomplete data.
Enquire about the specific third-party entities to whom your data has been disclosed.
We will respond to all access and correction requests within 30 days, as mandated by PIPEDA, and at minimal or no cost to you.
To exercise your rights, update your preferences, or file a privacy-related inquiry, please contact our team directly:
Attn: Privacy Details
Email: support@keymraphoto.com
Subscribe now to get latest information and updates.